Research & Insights

We have collated a list of local, regional and international research reports and insights that provide your business with the relevant information and latest trends needed to inform your strategies.

We will be frequently updating this section to ensure you have access to key data in a timely manner. Do not hesitate to contact us if you have any questions.


Consumer Research 

  • VisitEngland COVID-19 Weekly Consumer Sentiment Tracker Toggle accordion content

    VisitBritain has commissioned a weekly tracking survey to understand domestic intent to take short breaks and holidays both within the U.K. and abroad, with a particular focus around the current barriers and concerns around travel and how these will evolve over time.

    The survey addresses the likelihood of UK residents to travel; when and where they plan to go; specific trip details such as accommodation type and activities undertaken and the type of reassurances they're seeking from the sector.

    Click HERE for the full report 

  • VisitEngland Covid-19 Monthly Profile reports Toggle accordion content

    The UK level monthly reports can be found via the link below and are located at the bottom of the page. 

    Click HERE for full reports

  • ALVA Attractions Recovery Tracker Toggle accordion content

    This public attitude survey was designed to monitor how potential visitors are feeling about returning to visitor attractions when they re-open. It addresses two of the major questions that attraction operators are likely to have when re-opening:

    1. What should attractions be offering (or not offering/keeping closed) to build public confidence in visiting?
    2. What messages should attractions be putting out there to help build public confidence and show themselves in a positive light?

    The latest wave captures insights based on attraction type and highlights that caution is still primarily driven by perceptions of crowds and whether an attraction is able to maintain distancing. Similarly to the VisitEngland tracker, this resource benchmarks against previous waves, highlighting changes.


    Click HERE for the Full Report

  • BVA - BDRC Consumer Sentiment on the Impact of COVID-19 Toggle accordion content

    Many organisation have been severely affected by the COVID-19 crisis. Companies and organisations have responded in different ways to the challenges they face. The British public are also responding in different ways to the personal challenges they now face on a daily basis. Putting this all together, BVA has created a weekly tracker of consumer sentiment and intended behaviour for timely insightful market analysis.

    Click HERE for the full report

  • ONS: Coronavirus and the social impacts on Great Britain Toggle accordion content

    Indicators from the Opinions and Lifestyle Survey covering weekly periods to understand the impact of the coronavirus (COVID-19) pandemic on people, households and communities in Great Britain.

    Click HERE for all reports

  • Research into travel behaviour during the Covid-19 lockdown Toggle accordion content

    A Government study into the travel behaviour of people in the UK during the lockdown period aims to identify the social, attitudinal and behavioural effects of COVID-19. The first wave of research took place from 15-22 May in England, Scotland and Northern Ireland and from 28 May – 4 June in Wales. This is the first wave in a series of four reports.

    Some key findings:

    • During lockdown travel reduced significantly, with 61% of people using cars (either as driver or passenger), 58% taking buses and 56% of people using trains less often or not at all compared to previously. Working patterns changed; four in ten adults, 40%, say they worked at home more during lockdown.
    • Private modes of transport and active travel were the most common ways of getting around during lockdown; 63% drove a car during lockdown, 65% walked or wheeled all the way to a destination and 21% cycled. By contrast, high proportions of people did not get on a bus (82%) or a train (88%). Bus use was higher than train use; but only 6% made journeys by bus once a week or more frequently with even fewer, 2%, doing so by train.
    • Lockdown caused significant disruption to people’s existing travel plans. More than a third of adults said they had plans to fly abroad (35%) or to make a long-distance car journey in the UK (34%) which they had either cancelled or postponed, or had had their plans cancelled by a travel company. One in five (20%) had plans to travel by train for leisure cancelled or postponed in this way too. Smaller proportions had plans cancelled or postponed this way for travel within the UK (12%), coach (9%), ferry (8%) or going on a cruise (6%).

    Click HERE for the full report

  • Visit Kent Consumer Sentiment Summary Toggle accordion content

    We've pulled together a summary of the latest consumer sentiment from findings across a variety of sources.


  • BREXIT: VisitBritain Inbound Consumer Sentiment Research Toggle accordion content

    Following on from the EU referendum VisitBritain commissioned a survey across 9 markets into consumer perceptions of Britain.

    Click HERE for the full report

Impact on businesses

  • Kent and Medway Economic Recovery Dashboard Toggle accordion content

    With a range of economic indicators to support and drive Kent & Medway’s recovery from COVID-19, a new Economic Recovery Dashboard is now available to provide information for business, public and voluntary agencies.

    The dashboard data can be interrogated by geographical area using simple drop-down boxes, with source statistics drawn from a range of authoritative sources at both national and county level.

    These include modelled estimates from the Office of National Statistics (ONS)’s Business Impact of COVID-19 Survey with national figures disaggregated and applied to Kent and Medway.


  • VK Covid-19 Business Impact Survey Toggle accordion content


    With many businesses being closed during March, instead of collecting visitor footfall as part of our monthly Business Barometer, Visit Kent invited businesses from across Kent to complete a short survey, to gain an insight into how the COVID-19 pandemic is impacting businesses.

    This report aims to summarise the challenges that are currently faced by businesses in the county and identify what support and guidance businesses need. The report also looks to identify which financial schemes businesses are accessing, alongside highlighting any operational difficulties businesses felt they may have with a staggered reopening and with social distancing measures in place.

    In addition, the report will also highlight ways in which businesses felt the tourism and hospitality sector could be boosted in the immediate aftermath of COVID-19 and what steps the Government should take to boost UK inbound tourism when social distancing measures are lifted.

    For serviced accommodation performance, this report presents data provided by hotel benchmarking company STR Global, who was also awarded the contract to provide serviced accommodation data by VisitEngland. 

    We would also like to thank all the businesses who took the time to complete the survey during this difficult time. The findings from this survey are valuable not only to help ensure businesses are getting the support they need but also to help build a strategy for recovery.

    Click HERE for the full report 

  • All Party Parliamentary Group for Hospitality & Tourism Report Toggle accordion content

    Findings from the Visit Kent Covid-19 Impact Study were submitted to the All Party Parliamentary Group for Tourism & Hospitality as part of their Pathway to Recovery Consultation. 

    Some of the key findings reported include:

    • Tourism and hospitality businesses need more flexibility from the furlough scheme, including an extension that will support businesses beyond the summer season.
    • The ability to operate with a staggered reopening structure varied depending on the size of business. Many businesses reported that operating in historical properties make it difficult to operate with social distancing while making a profit. 
    • Clear guidance is needed from the government on health & safety requirements to allow consumers to feel confident in our hospitality businesses.

    Click HERE for the full report 

  • DCMS Select Committee report on impact of COVID-19 Toggle accordion content

    The DCMS Select Committee published its reporton 23rd July 2020 into the impact of COVID-19 on DCMS sectors. A number of TIER members provided evidence to the committee earlier this year alongside other tourism industry representatives, following which a letter was sent to the Tourism Minister.

    • The report focuses heavily on the sports and arts sectors, calling for an extension to the furlough scheme, sector specific VAT cuts, and clear timelines on reopening for mass gatherings. The Government has already announced measures covering some of these recommendations.
    • There is also a suggestion by the committee that DCMS sector structures and operations are not well understood by Government, hampering effective support.
    • The report recognises the seasonal nature of tourism, noting that 2021 business will be largely deferred trips rather than new ones.
    • While the committee noted that the quarantine requirements are causing uncertainty for the industry and called for DCMS to work with the FCO and DfT to review and communicate travel arrangements appropriately.
    • There was a focus on the impact on visitor attractions, many of whom rely on inbound visitors and have used lockdown as an opportunity to adapt their digital offering. The report recommends temporary legislation to ensure that museums that become insolvent as a result of the crisis cannot be liquidated for 12 months.
    • Regarding domestic tourism, the committee recommends a flexible furlough scheme to support the sector through the low seasons and calls on DCMS to set out plans to extend the holiday season.
    • The report further suggests the Data Hub, outlined in the Sector Deal, should be taken forward urgently.
    • Finally on tourism, the committee recommends a national campaign to restore consumer confidence in domestic holidays.

    Click HERE to read the full report

  • ONS Opinions & Lifestyle Survey Toggle accordion content

    ONS has produced a report on economic and social trends which has some interesting data including:

    • Footfall across all retail locations is 68% of what it was last year, despite the need to wear face masks in most shops
    • 95% of businesses in the UK are now open
    • Only 12% of the workforce is now on furlough
    • 57% of businesses reported that their turnover had decreased below what is normally expected for this time of year
    • Only 11% of businesses said that they faced a moderate or severe risk of insolvency


Meeting and Events 


Tourism Forecast 

  • VisitBritain Domestic and Inbound Tourism Forecast 2020 Toggle accordion content

    The annual VisitBritain forecast for the volume and value of inbound tourism to the UK is issued in December each year. VisitBritain has updated their 2020 forecast page to reflect the impact of COVID-19 on inbound tourism to the UK, as well as an estimate of the impact on domestic tourism within England. (Last updated for inbound June 3rd; for domestic June 30th.)

    Click HERE for the Full Report

  • Tourism Alliance Impact of Covid-19 on Tourism Employment Toggle accordion content

    Tourism Alliance have put together a report that attempts to estimate the number of potential redundancies that could occur in the UK tourism industry. This estimation is based on VisitBritain’s forecasts for inbound and domestic tourism and the margin cost of an employee in the tourism industry. These figures, combined with decrease in expenditure in the UK on outbound tourism and revenue earned by UK airlines, suggest that up to 1.3m jobs are at risk and that even if not all those at risk of redundancy actually loose their jobs, there will likely be hundreds of thousands of people made redundant. This adds considerable emphasis as to why a specific support package for the tourism sector is required.

    Click HERE for the full briefing


  • BVA BDRC Holiday Trends Toggle accordion content

    BVA BDRC has released their predictive annual report on the intentions, motivations and attitudes of the British holidaymaker. This is a particularly insightful report as data collection began before COVID-19 took off and was repeated since, to capture changes. The report explores domestic and overseas travel trends, the holiday planning and booking stages, the changing landscape and the increasingly important sustainability opportunity. Findings show that the vast majority of the 33% that have cancelled their UK trips in March intend to book part or all of them when it will be allowed and safe.

    Click HERE for the Full Report 


  • TripAdvisor Beyond Covid-19: The road to recovery Toggle accordion content

    Tripadvisor has published a report at the end of May which covers a roadmap to recovery. In light of the long-lasting effects of the pandemic, it became clear that the industry will not simply bounce back, but it will rather go through a phased recovery. Based on this, the report identifies five distinct stages – Decline, Plateau, Emerge, Domestic and International. Each stage is covered in detail, with insights into how long they will last, and what it will mean for your business planning and marketing strategies in the months and years ahead. It also contains specific guidance for hospitality businesses, destinations and brands and details around the actions that you can take now to be ready for each stage of recovery.

    Click HERE for the Full Report